Privacy Policy
Your privacy matters to us. This policy explains how we handle your information.
Last Updated: February 5, 2026
Alpha Locks and Safe ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website alphalockandsafe.com or use our locksmith services.
1. Information We Collect
Personal Information You Provide
When you contact us, request a quote, or use our services, we may collect:
- Full name
- Phone number
- Email address
- Service address or location
- Vehicle information (for automotive locksmith services)
- Details about the locksmith service you need
Information Collected Automatically
When you visit our website, we automatically collect certain information through Matomo Analytics, a privacy-focused analytics platform. This may include:
- IP address (anonymized)
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website or search terms
- Device type (desktop, mobile, tablet)
- Approximate geographic location (city-level)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our locksmith services
- Respond to your inquiries and service requests
- Schedule appointments and dispatch technicians
- Send you service confirmations and follow-ups
- Process payments for services rendered
- Improve our website and user experience through analytics
- Comply with legal obligations and protect our rights
3. Analytics & Cookies
We use Matomo Analytics (hosted on Matomo Cloud) to understand how visitors interact with our website. Matomo is a privacy-respecting analytics tool that:
- Does not share your data with third parties
- Anonymizes IP addresses
- Respects Do Not Track (DNT) browser settings
- Stores data securely on European servers
Our website may use cookies — small text files stored on your device — to enable analytics functionality. You can control cookie preferences through your browser settings.
4. Live Chat (Tawk.to)
Our website features a live chat service powered by Tawk.to. When you use the chat, Tawk.to may collect your name, email (if provided), chat messages, IP address, and browser information. Tawk.to has its own privacy policy, and we encourage you to review it at tawk.to/privacy-policy.
5. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Delivery: With our licensed technicians to perform the locksmith service you requested
- Payment Processing: With secure payment processors to complete transactions
- Legal Compliance: When required by law, regulation, or legal process
- Business Protection: To protect the rights, property, or safety of Alpha Locks and Safe, our customers, or others
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for warranty purposes (up to 5 years) and legal compliance.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-Out: Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites such as Google Maps, social media platforms, and review sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.
11. New York State Privacy
As a business operating in New York State (NY License #2108832-DCA), we comply with all applicable state and federal privacy laws. New York residents may have additional rights under the SHIELD Act (Stop Hacks and Improve Electronic Data Security Act), which requires businesses to implement reasonable data security safeguards.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Phone: +1 (929) 367-6689
- Email: alphalocksny@gmail.com
- Address: 28102 Town Green Dr, Elmsford, NY 10523, United States
- Website: alphalockandsafe.com